Post-Sale Changes

While an order is still being processed — any time within 1–2 business days of payment, before we hand it to the courier — we can amend most of it at no cost. Email connect@crencalabs.com or call +91 90564 12050 with your order number and tell us what to change:

• The delivery address, as long as the new PIN code is serviceable.
• The contact name and phone number on the parcel.
• The quantity, or a swap to a different product — we refund or collect the difference.
• The name, logo, or artwork on a personalised item, provided printing has not started.
• Cancelling the order outright, for a full refund including shipping.

Ask early. Personalised items go to print ahead of packing, so a change to artwork has a shorter window than a change of address.

Once a parcel is with the courier we cannot recall it, change its address, or alter what is printed on the item. If the order is no longer wanted, refuse delivery and the parcel returns to us — we refund it in full on arrival. If something is wrong with what you received, the Refund & Cancellation Policy covers replacements and refunds within 7 days of delivery.

This is the part that never expires. Every card, stand, and accessory carries a code tied to a profile we host, and the profile is what the tap or scan opens. Changing the profile changes the destination instantly, on every card already linked to it, with no reprint and nothing to replace. The changes we can make are:

• Point a redirect at a different URL — a new review page, website, or booking link.
• Edit the links, labels, and ordering on a link hub page.
• Replace the PDF a card serves — a menu, price list, or brochure — with an updated file.
• Update the business name, contact details, and images shown on the profile.

The printed code itself does not change, so cards already in circulation keep working. Each change carries the fee set out under Charges below. Send your requested changes to connect@crencalabs.com with your order number and we apply them, normally within one business day.

A single card can be disabled without touching the profile that the rest of your cards share. Tell us the serial printed on the card and we deactivate it — that card stops resolving, everything else carries on working. A replacement card can be issued and linked to the same profile at the price of the item.

• Anything already printed on a delivered item — the material, finish, colour, or engraved text.
• The payment method or the account a refund is returned to. Refunds always go back to the original payment method.
• The invoice details after an invoice has been issued, other than to correct a genuine error such as a mistyped GSTIN or company name.
• A change that would turn one product into another after dispatch — that is a return and a fresh order.

Changes to what your card points at are charged at ₹100.00 per change, inclusive of taxes. A change means any one of the following:

• One PDF replaced with a new file.
• One redirect pointed at a new destination.
• One link added, edited, or removed on a link hub page.

The fee is per item changed, not per request — three links edited in a single email is three changes. There is no subscription and no charge for simply keeping a profile live; you pay only when you ask us to change something. We confirm the total before applying anything, so nothing is charged without your agreement.

Other changes fall outside this fee. Amendments before dispatch are free apart from any price difference on a changed item, and disabling a lost or stolen card is free. A replacement or reprinted card is charged at the normal product price plus shipping, unless it is being replaced under the Refund & Cancellation Policy, in which case it is free.

Email connect@crencalabs.com or call +91 90564 12050 (Monday to Saturday, 10:00–18:00 IST) with your order number and the change you want. We acknowledge every request within one business day and confirm in writing once the change is live, so you have a record of what was changed and when.

connect@crencalabs.com · +91 90564 12050 · Monday to Saturday, 10:00–18:00 IST